RatePoint Launches Enterprise Reputation Management Solutions

 

New Platform Offers Multi-User Environment, Scalable Dispute Resolution and Advanced Reporting

Needham, Mass. June 10, 2008 - RatePoint, a leading provider of customer feedback and online reputation management services, today announced RatePoint Enterprise, a scalable solution for businesses to build and better manage customer relationships online and off via a suite of new management tools.

Maintaining valued perceptions by customers on service and product quality is pivotal in ensuring small-business success and growth of the customer base. RatePoint enables business owners to manage their reputation online and proactively mediate consumer complaints and feedback.  

RatePoint Enterprise expands on existing RatePoint features to broaden support for growing companies, franchises and other large organizations that need a scalable enterprise feedback management solution with dispute resolution, advanced user management and robust reporting tools.

Companies such as Miracle Method Surface Restoration utilize RatePoint Enterprise Plus to manage the customer feedback experience. The Colorado Springs, Colo. company, which specializes in counter, tile and bathtub tile and surface refinishing, has more than 100 franchise locations around the country leveraging the platform. Ranked in Entrepreneur Magazine as a top 200 franchise, reputation is important to maintaining customer satisfaction and a uniform service experience. 

"As a national brand with thousands of customers, it's imperative we understand customers' opinions before we read about them online," said Charles Pistor, Miracle Method Surface Restoration president. "RatePoint enables us to be proactive in gathering customers' opinions, observe trends and share information by branch location in a way no other feedback system can for us."

 

RatePoint Enterprise solutions includes:

• Dispute resolution. RatePoint Enterprise's platform handles mass customer inquiries and disputes while enabling customer service departments to respond effectively and efficiently in situations such as product defects, recalls or other far-reaching issues.
• Distributed administration. RatePoint Enterprise can be rolled into multiple business units within an organization to route specific customer inquiries or disputes to the relevant departments, decreasing time to resolution. 
• Advanced user management. RatePoint Enterprise offers a multi-user environment with role-based access to varying levels of data and customer records. 
• Advance reporting and analysis. The platform provides an advanced trending and analysis tool that enables managers of different departments to manage dispute progress and areas of customer satisfactions.
•  E-mail marketing and surveys. RatePoint Enterprise enables businesses to communicate with as many as 25,000 customers via e-mail marketing and issue surveys to gauge customer satisfaction and solicit feedback on services and trends - at a fraction of the cost of providers like Constant Contact.

"RatePoint Enterprise provides an incredibly powerful solution for any enterprise environment that needs to integrate multiple business units and increase the management of its online reputation," said Neal Creighton, RatePoint co-founder and CEO. "More than 90 percent of customer disputes can be easily resolved through direct communication using RatePoint. This offering provides businesses a more comprehensive means to manage and understand customer feedback and perceptions through reviews, disputes, e-mail marketing and surveys."

RatePoint Enterprise solutions also include the reputation management and customer feedback features already well known in its small-to-midsize business solution, with the scalability and ease of management that enterprise companies demand.  The solution incorporates elements of Web 2.0 tools with traditional e-mail campaign functionality and the ability to deploy large-scale surveys to gauge customer sentiment.

RatePoint Enterprise starts at $49.95 a month or $499 per year.

About RatePoint, Inc.
Founded in 2006, RatePoint, Inc. offers a powerful, quality-assurance certification and customer feedback platform for today's growing businesses. Leveraging the latest in Web 2.0 trends, web content authentication and consumer ratings systems, RatePoint, Inc. is revolutionizing the way businesses and consumers define, identify and monitor quality. RatePoint, Inc. was founded by the founders of GeoTrust and is a venture backed by Prism VentureWorks and .406 Ventures. For more information about RatePoint, Inc., please call 888.777.1636 or visit http://www.ratepoint.com.

###

 

.